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1. Where can I find the City Council agenda?

You can find current and past City Council agendas and minutes by visiting the Agenda Center

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1. How do I contact a city department?

Visit the Staff Directory to find all department and staff contact information.

2. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.

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1. Does it cost anything to sign up for online bill payment?

No. It’s free to sign up for online bill payment and to use the service!

2. What is Xpress Bill Pay?

Xpress Bill Pay is the company we have partnered with to handle our online bill payment. You access your account from their website.

www.xpressbillpay.com

3. What payment choices do I have?

You can pay your bills with a credit or debit card, or you can transfer funds directly from your checking account.

4. What will my bill look like online?

We try to match the look of your paper statement as much as possible, so you’ll find it easy to read your bill onscreen.

5. What other information is available?

You can view up to a year’s history of your account online, so you can compare your current bill to a year ago.

6. Do I need to pay my bills from my computer?

Not at all. You can pay your bill from anywhere in the world! All you need is access to the Internet through a Web browser. You then log in to your account using your e-mail address and password. No need to worry about late payments if you’re out of town when your bill is due.

7. How do I know the payment went through?

After you complete the transaction, you can receive an e-mail receipt to confirm that your payment went through.

8. Is my information safe?

Absolutely. All the transactions are handled on secure servers. As long as you don’t give out your password, only you will be able to access your account. Plus, your personal information or e-mail address will not be sold or rented to third parties for marketing purposes without your permission.

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1. Are all restaurants and bars smoke-free in this ordinance?

Yes, smoking is prohibited in all areas of restaurants and bars that are enclosed and open to the public.

2. Can employees smoke in a break room or designated smoking office?

Yes, at the discretion of the business owner or manager, employees may smoke in enclosed areas that are not open to the public if there are fewer than three employees.

3. Can you smoke on patios and decks outside of a restaurant or bar?

Yes, smoking is allowed in outdoor areas, unless otherwise prohibited by the establishment owner. In Burlington, smoking is not allowed within 15 feet of the entrance or main doorway to the establishment.

4. How do I get additional signs?

Each town and the county will have an extra supply of adhesive signs, while supplies last.

5. What if a customer refuses to stop smoking?

Owners and employees are encouraged to use common sense. Only as a last resort, if the customer refuses or is belligerent, should the police be contacted.

6. What if I choose not to ask customers to stop smoking?

The owners, managers, operators, or those who control the premises subject to the regulation will be held responsible for complying with the ordinance in their establishment.

7. Where should signs be posted?

"No Smoking" signs should be posted and maintained in a position clearly visible at every public entrance to areas where smoking is prohibited.

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1. When is my utility bill due?

Bills are due on the 15th of the month. If the 15th falls on a weekend, bills are due on the following Monday by 8 a.m.

2. I have a question about my bill. Who do I contact?

Please call City Hall at 719-346-8652.