Frequently Asked Questions

Visit the Staff Directory to find all department and staff contact information.

Use the FAQs module to easily find answers to the questions you ask the most.

Yes, smoking is prohibited in all areas of restaurants and bars that are enclosed and open to the public.

Yes, at the discretion of the business owner or manager, employees may smoke in enclosed areas that are not open to the public if there are fewer than three employees.

Yes, smoking is allowed in outdoor areas, unless otherwise prohibited by the establishment owner. In Burlington, smoking is not allowed within 15 feet of the entrance or main doorway to the establishment.

Each town and the county will have an extra supply of adhesive signs, while supplies last.

Owners and employees are encouraged to use common sense. Only as a last resort, if the customer refuses or is belligerent, should the police be contacted.

The owners, managers, operators, or those who control the premises subject to the regulation will be held responsible for complying with the ordinance in their establishment.

"No Smoking" signs should be posted and maintained in a position clearly visible at every public entrance to areas where smoking is prohibited.

Bills are due on the 15th of the month. If the 15th falls on a weekend, bills are due on the following Monday by 8 a.m.

Please call City Hall at 719-346-8652.

You can find current and past City Council agendas and minutes by visiting the

You can pay your bills with a credit or debit card, or you can transfer funds directly from your checking account.

We try to match the look of your paper statement as much as possible, so you’ll find it easy to read your bill onscreen.

You can view up to a year’s history of your account online, so you can compare your current bill to a year ago.

Not at all. You can pay your bill from anywhere in the world! All you need is access to the Internet through a Web browser. You then log in to your account using your e-mail address and password. No need to worry about late payments if you’re out of town when your bill is due.

After you complete the transaction, you can receive an e-mail receipt to confirm that your payment went through.

Absolutely. All the transactions are handled on secure servers. As long as you don’t give out your password, only you will be able to access your account. Plus, your personal information or e-mail address will not be sold or rented to third parties for marketing purposes without your permission.